Call Tech Call Recording Overview
Call Tech Pty Ltd is one of Australia's leading call recording companies. We have been supplying and supporting call recording in Australia for the last 5 years.
Call Tech's Red Box solutions are suitable for a highly flexible range of applications - telephony , radio, mobile phones, or VoiP. We have installed (and thus fully support) call recording systems in a wide range of industries. e.g.:
- Emergency Services
- Financial Trading
- Transport / Taxi's
- Medical
- Couriers
- Mining
- Rail Services
- Call Centres
- Utilities
- Government Instrumentalities
Why Call Recording?
Organisations record their voice and data for a variety of reasons – often simply as a consequence of the business in which they operate.
Voice recording is the definitive way to create a permanent record of transactions over the telephone or radio system.
Add to this the ability to capture information input to an application or screen at the time of the call and you build a high-value means to understand how your organisation records data, its accuracy and, above all, a way to correct problems quickly and without fuss.
The need for recording comes from:
- Legal and regulatory compliance
- Dispute verification and clarity
- Evidential disclosure
- Decision support and liability protection
- Improved customer satisfaction
- Quality assessment
- Business improvement
Operational reasons may include:
- Protecting against fraud
- Legal or internal dependency on accuracy of verbal communication
- Criticality of caller information (bomb threat, emergency calls, one time communications)
- Threatening or abusive callers
- Resolving disputes
- Improving customer satisfaction
- Cost reduction and agent retention
- Developing organisational effectiveness
- Delivering accurate reports or evidence
- Proving operational performance and effectiveness
Organisations that make cost-effective use of call recording technology can:
- Record all communications all the time (total recording, selective recording and record on demand)
- Make recordings available always to meet strict regulations and compliance (resilient recording architecture, redundant hardware deployment and back-up systems)
- Deliver total scalability from small (remote) offices to large multi-site, multi-technology organisations
- Support multiple mixed and complex communications environments that use TDM, VoIP, radio, screen, data and trunked radio systems