Call Tech's Mobile Phone Recording Overview
Call Tech Pty Ltd is one of Australia's leading call recording companies. We have been supplying and supporting call recording in Australia for the last 5 years.
Call Tech's Red Box solutions are suitable for a highly flexible range of applications - now including Mobile Phones.
Call Tech have supplied, currently service and thus fully support call recording systems in a wide range of organisations.
Mobile phone recording
Call Tech's Red Box recording solutions now includes Quantify Mobile Compliance Suite. Now you can achieve full compliance in recording mobile devices to the same stringent standard as with your fixed lines.
The Red Box voice recording software can be installed onto your own hardware within minutes, delivering the world’s most powerful converged (TDM, VoIP & Mobile) voice recording solution available on the market today.
Options are available for software only delivery for pure IP solutions, software kits including software and line interface cards for mixed or TDM solutions on customers own hardware, through to complete turn key systems utilising Red Box Recorders specifically selected servers.
Add to this CallTech's expert engineering and professional services teams, both direct and via our selected partners, to deliver a total service to meet the demands of your organisation globally.
The audio interface can be achieved via a Plain Old Telephone (POTS), digital/TDM, E1 or VoiP connection. These can be mixed on one platform making management of your voice data much simpler than other systems.
Quantify Mobile Recording Suite
Red Box’s new Quantify Mobile Recording Suite comes conveniently embedded with your mobile telephony. Like all Red Box’s solutions it’s remarkably simple to implement, integrate and manage. And due to how it’s designed – by Red Box’s own developers – Quantify Mobile Recording Suite is around half the cost of other alternatives.With Quantify Mobile Recording Suite you have the reassurance that all voice and SMS communications on your mobiles and smartphones are securely recorded and stored. For compliance officers, there’s a full audit trail with alerts and alarms; administrators have continuous diagnostics with the option, for example, to terminate or continue dropped calls.
Your communications, and your business, are Highly secure with Quantify Mobile Recording Suite. It supports full disaster recovery architecture with DDI redundancy and can be deployed on your secure in-house infrastructure or as a secure hosted service. Users cannot bypass or delete any calls or data; in fact, they are barely aware that they are being recorded and enjoy almost instant connection.
Further information on this exciting new technology can be found at :
Quantify Mobile Recording Overview (.pdf, 1,654kb)
Mobile Compliance Solution (.pdf, 396kb)
Storing Communications - Secure, Resilient and Centralised
The Red Box recorder will initially store voice recordings to the recording server’s hard disk drive. From here recordings can be archived to multiple locations depending on the organisations requirements.
Archive media recorded on one recorder / device can be replayed on any other recorder (subject to security permissions) providing security and resilience of data across the enterprise.
Each recording server can have up to two devices of the same type or can archive to multiple network locations concurrently. Add to this the ability to archive different groups of recordings to different archive locations for a totally flexible solution.
No limitations
Red Box offers unlimited flexibility: all their solutions provide a single converged server for traditional TDM telephony and VoIP interfaces.
The solution can support concurrently TDM capacity up to the server limitations (number of PCIx slots) and up to 256 channels of VoIP. A system with 480 channels of E1 and 256 channels of IP is therefore easily achievable.
The solution records, stores and archives all voice recordings and associated data (CTI or other) in the same way, providing consistency across your communications infrastructure.