Call Tech's Telephone Recording Overview
Call Tech Pty Ltd is one of Australia's leading call recording companies. We have been supplying and supporting call recording in Australia for the last 5 years.
Call Tech's Red Box solutions are suitable for a highly flexible range of telephone applications - analogue, digital/TDM, VoiP or any combination of these.
Call Tech have supplied, currently service and thus fully support telephone call recording systems in a wide range of organisations.
Telephone recording
CallTech's Red Box recording solutions offer a hardware and software based set of products delivering voice and screen recording, call logging, audio analytics, quality management and performance management applications.
The Red Box voice recording software can be installed onto your own hardware within minutes, delivering the world’s most powerful converged (TDM &VoIP) voice recording solution available on the market today.
Options are available for software only delivery for pure IP solutions, software kits including software and line interface cards for mixed or TDM solutions on customers own hardware, through to complete turn key systems utilising Red Box Recorders specifically selected servers.
Add to this CallTech's expert engineering and professional services teams, both direct and via our selected partners, to deliver a total service to meet the demands of your organisation globally.
The audio interface can be achieved via a Plain Old Telephone (POTS), digital/TDM, E1 or VoiP connection. These can be mixed on one platform making management of your voice data much simpler than other systems
Types of recording
Total recording/all-calls recordingThis means recording all communications to ensure compliance and the ability to investigate any complaint or incident.
Used extensively for emergency services and financial services or trading rooms where it is critical to have a record of all communications for future investigation or disclosure.
Record on demand
Individual users can selectively record a call, not record a call or choose to start or stop recording from any point.
Used for specific transaction- or situation-based recording, to protect individuals’ privacy or for other local recording legislation
Selective recording
Automated recording of calls based on predefined rules or delivering a sample of calls for evaluation.
Widely used for quality and measurement purposes where total recording is considered unnecessary.
Screen recording
PC screen recording, to identify operations carried out during a transaction or interaction.
Generally linked to a voice recording for more detailed analysis and evaluation.
Storing Communications - Secure, Resilient and Centralised
The Red Box recorder will initially store voice recordings to the recording server’s hard disk drive. From here recordings can be archived to multiple locations depending on the organisations requirements.
Archive media recorded on one recorder / device can be replayed on any other recorder (subject to security permissions) providing security and resilience of data across the enterprise.
Each recording server can have up to two devices of the same type or can archive to multiple network locations concurrently. Add to this the ability to archive different groups of recordings to different archive locations for a totally flexible solution.
No limitations
Red Box offers unlimited flexibility: all their solutions provide a single converged server for traditional TDM telephony and VoIP interfaces.
The solution can support concurrently TDM capacity up to the server limitations (number of PCIx slots) and up to 256 channels of VoIP. A system with 480 channels of E1 and 256 channels of IP is therefore easily achievable.
The solution records, stores and archives all voice recordings and associated data (CTI or other) in the same way, providing consistency across your communications infrastructure.